Privacy Policy

Same Day Service Company Inc. — Same Day Appliance Repair®
Last Updated: May 2026

Website & General Privacy

Same Day Service Company Inc. (“we,” “us,” or “our”) operates samedayappliancerepair.com. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, schedule service, or interact with us online.

1.1 Information We Collect

We may collect the following types of information:

Contact information — name, phone number, email address, and service address when you submit a form, book a service, or contact us
Appliance and service details — information you provide about the appliance or service needed
Usage data — pages visited, time spent on site, browser type, device type, and referring URLs, collected automatically when you visit our website
IP address — collected automatically when you visit our website
Cookie data — see Section 1.3 below

1.2 How We Use Your Information

We use the information we collect to:

Schedule and confirm service appointments
Send appointment reminders, technician updates, and service-related notifications via SMS and email
Respond to inquiries and provide customer support
Improve our website and service offerings
Comply with legal obligations
Send marketing communications to those who have explicitly opted in

1.3 Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use tools such as Google Analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website. By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, including scheduling platforms, SMS providers, and analytics tools. These providers are contractually obligated to keep your information secure and use it only to provide services on our behalf.

We may also disclose information when required by law, court order, or governmental authority.

1.5 Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We continuously monitor our systems to maintain the security of your data.

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

1.6 Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

1.7 Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal retention requirements
Opt out of marketing communications at any time

Questions? Contact Us
(800) 778-0782
samedayappliancerepair.com/scheduleservice

1.8 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted to this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.

Section 2

Service & Appointment SMS

This section covers how Same Day Service Company Inc. uses SMS (text message) communication in connection with your service appointments. This is separate from our SMS marketing program, which is covered in Section 3.

By providing your mobile number and scheduling service with us, you consent to receive transactional SMS messages related to your appointment, technician updates, and service notifications. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for assistance.

2.2 Message Frequency

The frequency of service SMS messages may vary depending on your service requirements. We will limit messages to those that are necessary and relevant to your active service interactions with us.

2.3 Opting Out

If you wish to stop receiving service-related SMS messages, reply STOP to any message. Opt-out requests are processed immediately. You may also contact our customer support team directly to opt out. For help, reply HELP to any message.

2.4 Data Rates

Standard messaging and data rates may apply when receiving SMS messages from us. Please check with your mobile service provider for details on any associated costs. Carriers are not liable for delayed or undelivered messages.

Data Sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Section 3

SMS Marketing Privacy

This section explains how Same Day Service Company Inc. collects, uses, stores, and protects personal information gathered through our SMS marketing program, operated via Mailchimp. This applies specifically to customers who have separately opted in to receive promotional text messages from Same Day Appliance Repair.

Note: Opting in to our SMS marketing program is completely separate from your service appointment communications covered in Section 2. Scheduling a service does not enroll you in our marketing program.

3.1 Data We Collect

When you opt in to our SMS marketing program, we may collect the following information through web forms, keyword text opt-ins, QR code scans, or point-of-sale signup:

Mobile phone number — provided at the time of opt-in
Opt-in timestamp and method — the date, time, and channel through which you subscribed
IP address — collected when opting in through a web-based form
Message interaction data — whether messages were delivered, opened, or if links were clicked
Opt-out information — if and when you unsubscribed, and the method used
Name and email address — if voluntarily provided during the signup process

3.2 How We Use Your Data

Information collected through our SMS marketing program is used solely for the following purposes:

Sending you promotional offers, seasonal discounts, service reminders, and relevant marketing content you have opted in to receive
Managing your subscription status, including processing opt-outs promptly
Analyzing campaign performance to improve our messaging
Complying with applicable laws and carrier requirements, including TCPA and CTIA guidelines
Maintaining records of consent as required by law

We do not sell, rent, or share your SMS marketing data with third parties for their own marketing purposes. Your information may be shared only in the following limited circumstances:

SMS platform providers — We use Mailchimp to manage and send our SMS marketing program. Your phone number and subscription data are stored and processed by Mailchimp in accordance with their privacy policy. Mailchimp is contractually obligated to keep your information secure.
Mobile carriers — Your mobile carrier receives message delivery data as part of standard SMS transmission. Carriers are not liable for delayed or undelivered messages.
Legal compliance — We may disclose information if required to do so by law, court order, or governmental authority.

No Third-Party Marketing: We will never share or sell your mobile number or SMS opt-in data to any third party for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

3.4 Data Retention

We retain SMS marketing subscriber data for as long as you are an active subscriber. If you opt out, we retain your phone number and opt-out record for a minimum of four (4) years in order to honor your opt-out request and comply with TCPA record-keeping requirements. After this period, data may be anonymized or deleted.

3.5 Your Rights

You have the following rights regarding your SMS marketing data:

Opt out at any time — Reply STOP to any message. Opt-out requests are processed immediately.
Request access — You may request a copy of the data we hold about you
Request deletion — You may request that we delete your personal data, subject to our legal retention obligations
Request correction — You may ask us to correct inaccurate information