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Emergency Tips

If there is any chance of harm or personal injury to you or anyone with you, immediately exit the building and call 911.

These tips are intended to be helpful guidelines to help you reach a safe outcome from a serious appliance problem. Every situation cannot be covered, so whether you use these guidelines is at your discretion. Please be safe and call 911 if there is any foreseeable danger! If none of these tips apply to you, go to our services page for specific appliance information.

If an appliance is leaking water or overflowing, turn off the machine and shut off the water supply line to prevent further damage. Shut off the breaker. Water should be cleaned up as quickly and as safely as possible to prevent additional damage, mildew, and mold. If there is standing water on the floor, do NOT operate any appliances! If you can safely get to your breaker box, turn off the breaker.

If any appliance is sparking or smells of smoke, unplug it immediately. If you can’t safely unplug the appliance (REMOVING CORD FROM OUTLET WITHOUT TOUCHING UNIT) and turn off the breaker.

In the event that an appliance catches on fire or if something in/on the appliance is on fire, you should NOT throw water on it. Instead, use a fire extinguisher or baking soda to douse the flame. If the fire is too large to contain, immediately exit the house and call 911 for emergency backup.

If you smell gas (which often smells like rotten eggs) do not use your appliances. Shut off the appliance. If the smell dissipates, do not use the appliance and call your appliance repair provider. If the smell persists, or if you were not actively using the appliance when smelling gas, exit your home and immediately call for assistance from your gas company and/or 911.

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