Sub-Zero refrigerators are top of the line when it comes to kitchen appliances. They offer a variety of features that other brands don’t, like the ability to connect to WiFi. However, it can be frustrating when your Sub-Zero refrigerator is not connecting to WiFi. Our guide will walk you through reconnecting your Sub-Zero refrigerator to the internet.
Follow These Steps If Your Sub-Zero Refrigerator Is Not Connecting to WiFi
One benefit of your Sub-Zero refrigerator is the ability to manage it from anywhere with the Group Owner’s app. If your Sub-Zero refrigerator is not connecting to WiFi, you won’t be able to use many of its features.
#1 Check Connection of Other Devices
Check to ensure your other smart devices, like your phone or laptop, can connect to the WiFi. There may be an issue with your router if other devices won’t connect to the WiFi.
If other devices can connect, move on to the next step.
If other devices can’t connect to the WiFi, restart your router or contact your internet service provider.
#2 Connect To The Same WiFi Network Group Owner’s App
Next, you’ll want to check to ensure your Group Owner’s app is connected to the same Wifi network. If the app is on your phone, you want to ensure your phone is connected to the same WiFi as your refrigerator when you initially set up connectivity.
Photo Courtesy of Sub-Zero
#3 Check WiFi Signal Strength
Use a WiFi-connected device to check the signal strength by standing near your Sub-Zero refrigerator. Look for the WiFi signal icon on your device to determine if the signal is strong. If you have a strong signal, proceed to the next step.
#4 Inspect Wireless Security Settings
If your Sub-Zero refrigerator is not connecting to WiFi after completing the previous steps, there may be an issue with your security settings. Double-check that your WiFi network is using WPA2 Personal encryption. Make sure the password is typed correctly.
#5 Review Network Settings
Security or parental controls may be enabled, which could be why your Sub-Zero refrigerator is not connecting to WiFi.
Specific ports need to be open or labeled as white-listed on your network. Make sure these network ports are available for your Sub-Zero refrigerator to connect to:
- 53
- 80
- 443
- 8883
- 55055
- 55056
#6 Restart WiFi Router
Restart your Wifi router by holding the power button or unplugging the power cable. Then leave it unplugged for about 30 seconds, and turn it back on. Allow a few minutes for the restart process to complete.
Blinking lights on a router usually signifies the network connection is still processing. Solid green lights mean generally, the router is successfully providing wireless internet (WiFi) again.
If you still have trouble connecting your Sub-Zero refrigerator to WiFi, contact Sub-Zero support for further troubleshooting. If you need service on your Sub-Zero refrigerator, contact Same Day Service Company.
